Dear All

I’m pleased to be telling you that CCC is introducing a new software system, LemonBooking. to enable us to manage the booking and payment arrangements for CCC activities more efficiently and effectively.

LemonBooking was selected as the best software package for this purpose after a number of options were reviewed in detail. It is already in use in a number of community centres and village halls for people booking and paying for room hire and activities.

The new system enables Centre users to reserve, via the CCC website, and pay directly for, a place on an activity session.

We are grateful to the two volunteers, Nick Aked and Dave Moss, who are working, alongside staff and tutors, on implementation of the new system. The implementation is being carefully phased to support a smooth transition from the current arrangements to the new system.

The first phase is to implement the new system for the Community Activities for which there is a fee.

In early August the Yoga class kindly agreed to act as a pilot for the new system and Yoga students are now logging in and reserving a place for their Yoga classes in advance and will be paying for the session, with a debit or credit card, at the same time as they book a place in a particular class. The Pilates class will be the next activity to be moved onto the new system, in September. The other six, paid for, classes, Drawing, Choir, Weights, Creative writing, Cardiac class and Chair Yoga will be moved on to the new system one by one during the Autumn. Users will be asked to create an account and to register with the new system, which will replace the current paper-based registration forms. We expect that all classes will be on the new system before the end of the year.

The system is not right for, and will not be applied to, the drop in, free or pay as you feel activities: Table Tennis, the Wednesday Lunch Café and the Thursday Stay and Play session.

Fees for classes will continue on a Pay as You Go (PAYG) basis. If you find you are unable to attend a class, after you have booked and paid for it, the system will automatically provide you with a full refund providing you cancel, through the website, at least 48 hours before the class takes place.

The system provides the facility for CCC to offer a ‘class pass’ which provides a discount arrangement for regular weekly attendees paying in advance. We hope this will offer a benefit to users which we have not been able to offer before. We are going to trial it for Yoga and Pilates classes during the Autumn Term, offering 10 sessions during the Autumn term, in one of the classes, for the price of 9.

Early in 2026 we will be introducing the new system for Gym Users, replacing the current booking and payment arrangements, whilst preserving the current options of PAYG, monthly and annual gym subscriptions.

I would like to thank you in advance for your assistance and support in helping us to achieve a smooth transition to the new system.

Yours sincerely

Sue Pendle,

Chair of Trustees